No, we do not offer free-trial. This is to ensure we allocate time and team resources to provide the best data quality and support you need. We charge based on the amount of data volume needed to be processed, your support volume, which data systems and reply interfaces your company uses and the level of support automation requires.

Your data will also go through a cleaning process to make sure the ingested data is of the highest quality before starting using the application. High quality data is needed to deliver accurate answers and great customer support. Talk to our Sales team to learn more.

There is no technical set up required. You can easily upload and connect your data sources and generates responses with a click of a button. You can gain value on day 0.

Hyperbrain syncs your company data sources within split seconds. Hypertype is designed for teams that have tons of data sitting across different systems in silos. Our state-of-the-art technology enables teams to use high quality and accurate data to answer any customer scenarios real-time.

We believe that your team should not spend time in learning a new tool or break any habits in using a new platform. Hypertype is embedded seamlessly within your CS tech stack.

We take data privacy very seriously. We are ISO 27001 Certified. All our services are hosted in Europe and are designed to adhere to GDPR regulations. Rest assured, no customer data is used for model training, retraining, or improvement. Moreover, at any given time, users are entitled to request the deletion of their data. You can read more about our Trust center and privacy policy for more detailed understanding.

At our company, security is of utmost importance. Hypertype is always working to meet and exceed best security practices. We continuously monitor our systems and use intrusion detection systems to guard against potential threats. In the event of a security incident, Hypertype has established incident response policies and playbooks that are tested annually. All customer data is encrypted with TLS in transit and AES at rest. We use Single-Sign-In (SSO) to authenticate our users, so no need to remember additional passwords.

Currently, you can use Hypertype in email clients and ticketing systems e.g. Zendesk, Intercom, Salesforce, Hubspot, Gmail and Outlook.

You can upload your website, PDFs, excel files; and Connect your Hyperbrain with your ticket data, email history, Notion pages, website data, Calendly link with Hypertype, and more. Talk to our Sales team to unlock custom data integrations and reply interfaces.

Hypertype replaces all the CS stacks you are using today with end-to-end support automation. We believe that CS should not be in multiple stacks but should all be in one place.

Most support ticketing systems and chatbots were built in the 2000s. This means that they are not AI-first and require months and years of training the AI to make it work. 80% of AI projects also failed in-house. Hypertype team came from robotics and Machine Learning background pre-GPT, specialising in treating unstructured data that no other companies do better in customer support e.g. ticket data. You are in good hands.
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Hyperbrain AI is specifically trained for customer support excellence, expert in handling complex support issues and delivering hidden insights. Our AI is trained to learn through customer interactions, workflow and your company best practice, together with your company brand voice to make your CS team win clients' happiness and increase revenue.

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