Hyperbrain AI integrates your company data from different sources, creates knowledge from a sea of data, retrieves and drafts emails with the best relevant answers.
Hyperbrain® AI creates knowledge set every millisecond and FAQs from your synced data, accumulating similar customer question patterns for your team without manual work. Then reads incoming contexts, retrieves and predicts the best answers in different customer situations.
Hyperbrain® AI learns from how you answer your customers in different lifecycle e.g. Special offer for different groups, dealing with card issues depending on payment methods
Verify Data Source → Answers rank by % relevancy matched to the incoming question → Show source origin
Centralize your data across tools e.g. documents, sheets, CRMs within split seconds into Hyperbrain®, Your team can keep updating information in their preferred tools without breaking habit, while Hyperbrain® organizes, sorts and scores information based on relevancy.
Hypertype learns your favourite phrases and word of choice. Pulls your most used or recent links or similar content without you copying and pasting over and over again.
Add, delete or manage your shared assets
Add new info or email style - memorized by our AI
Get more inspirations and variations
Rephrase your shared templates in a click
Hyperbrain® AI resyncs, detects new information and reranks answers from all connected tools every 2 hours.
For every 40,000 historical emails, Hyperbrain® AI finds on average of 2,000 Q&A sets that are not currently present in your database. Gain instant insights and exceed your customer expectations when issues arise.
Example: Payment method changes
Customers may often demand additional refunds or discounts, even if it's not in line with the company's policies. Improve customer experience by showing how other colleagues replied to such situations e.g. upsell tactics
Example: Demand for free unlimited usage outside company policy
Customer support involves providing detailed information already exist in your knowledge base (e.g. documents) to help resolve issues recurring for many customers. Provides on-demand support with the right tonality.
Example: Home insurance coverage for water damage
